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Bug #12638 File OK?
Submitted: 2001-08-07 20:38 UTC Modified: 2002-02-09 20:34 UTC
From: gerhard at smoking dot de Assigned:
Status: Closed Package: Website problem
PHP Version: 4.0.6 OS: Win98SE de IE5.5 HtmlHelp4.74.87
Private report: No CVE-ID: None
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From: gerhard at smoking dot de
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 [2001-08-07 20:38 UTC] gerhard at smoking dot de
My Computer always crashes bad if I try to start manual_de.chm .


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 [2001-08-08 09:16 UTC]
not enough info...

error messages?
did you open it directly from browser, or downloaded then opened?
any other info you see relavent.
 [2001-08-08 11:36 UTC]
User Feedback
sorry for using email, but I did not supply a password and your database neitheraccepts my reply without a pw nor mails me a generated one...

If I open it directly in Netscape 4.75, I get plain text in my window so I have
downloaded the file.

When I start it, the error message is:

Microsoft? InfoTech Storage System Library versuchte einen Nullzeiger
(translated: zeropointer used) zu verwenden.

Beschreibung: Microsoft? InfoTech Storage System Library
Version: 4.72.8085.0
Produkt: Microsoft(R) Windows NT(R) Operating System
Hersteller: Microsoft Corporation

Anwendung: Hh.exe
Beschreibung: Microsoft? HTML Help Executable
Version: 4.74.8875
Produkt: HTML Help
Hersteller: Microsoft Corporation

After that, the CPU is working with 100%, I cannot kill the task (Ctrl+Alt+Del)
or shutdown, but have to switch off my System.

I have updated Hh.exe with the recent update 1.3 available from Microsoft after
I experienced the crashes, but the same result... (above error-message with
already installed update)

If necessary, I can send a DrWatson Snaphot of the crash. (81 kb zipped)

Regards, Gerhard
 [2001-08-08 13:00 UTC]
user opened new report..

 [2001-08-08 16:10 UTC]
bogused the other one, opening this one.
 [2001-10-07 09:07 UTC]
Could you please try and verify if the error still occurs?
 [2001-10-07 10:56 UTC]
User feedback via email:

again I cannot use your webinterface, my tries to remember the pw which I supplied with my 2. report went wrong and the emailed pw is empty again (!).

The same error occurs like reported when downloading with Netscape. MSIE-download works fine.

I have compared the 2 downloads and found out that Netscape thinks, it is a text-file. Every Linefeed (x0a) becomes CarriageReturn/Linefeed (x0d x0a). This must be a configuration-thing at your webserver (mime-type is text/html !!).
 [2001-10-07 11:11 UTC]
Reclassified, seems server problem.
 [2002-02-09 20:34 UTC] now sets the content-type to application/octet-stream for chm files, and a note was added to the mirror instructions so they can follow suit. (ie doesn't exhibit the problem because it sometimes cheats and uses the file extension to override the content-type sent by the server.)
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